The New Way to CS
Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on...
Steps to Optimizing the Customer Lifecycle
Optimizing the customer lifecycle is crucial in order to retain the business. It’s all about maximizing customer...
Integrating CS Tools into Daily Workflows: Maximizing Efficiency and Impact with RevSetter
It’s official - Customer Success teams are always constantly challenged to deliver exceptional results while usually...
Aligning Your Sales and CS Teams for Better ROI
Proper alignment between sales and account management teams is crucial for driving revenue growth. If they aren’t...
Adapting to Rapid Technological Change: A Checklist
These days, pretty much everything you pop into Gen AI spits back out something like this: “In today's fast-paced...
CS as a Driver of Revenue Growth
People are finally starting to respect Customer Success (CS) more in SaaS, and CS has emerged as a pivotal function...
Post-Sales Renewal Negotiation Checklist
Renewals in the SaaS industry require a unique approach, as they often involve complex solutions and long-term...
CS Leadership: Driving Team Success
Being a CS leader isn’t just about managing a team - it's about inspiring a collective commitment to customer...
The Role of Customer Success in Go-to-Market Alignment
Aligning Customer Success teams with your full go-to-market (GTM) strategy is crucial for sustainable growth and...
Effective Budget Management
Effective budget management is crucial for driving sustainable growth. Executives and decision-makers are the ones who...
Modern Sales Strategies for Sustained Growth
The SaaS industry is characterized by rapid innovation and fierce competition. To achieve sustained growth in this...
Driving the Value of Customer Success in the SaaS Industry
Account managers (AMs) play a crucial role in driving customer success and revenue growth. To excel in their role, AMs...
Competitive Analysis: Strategies for Success
Staying ahead of the competition is essential for success, and a key component of this is conducting a thorough...
Leveraging Social Selling in B2B Markets
Social selling has become an integral part of the B2B sales process! Sales managers play a crucial role in guiding...
Maximizing ROI from Your CS Platform Investment: Tactical Strategies for SaaS Executives
Investing in a Customer Success (CS) platform is a significant decision for SaaS companies aiming to drive growth and...
Strategic Account Planning in the AI Era: Leveraging Technology for Growth and Success
Strategic account planning is a cornerstone of success for account management professionals, particularly in the AI...
Optimizing Customer Journeys with AI: Tactical Strategies for CSMs
As a Customer Success Manager (CSM) at a SaaS company, your role is to ensure that customers have a seamless and...
AI in Executive Decision Making and Leadership
Part of what comes with being an executive is being faced with tough decisions. Most of the time, they’re complex and...
Making It Personal: A Tactical Guide for Cultivating Customer Relationships
Besides affecting the bottom line of the business in terms of retention and expansion metrics, CSMs and Account...
Go-To-Market Spotlight
The spotlight is on GTM leaders in 2024! Throughout the year, we'll be sharing insights and perspectives from...
Setting Customer Success Goals for 2024: A Guide for Success
It’s another new and exciting year in the tech world, which means it’s time to set clear goals and expectations for...
Future Customer Value Podcast Episode
Our CEO, Haydar Al-Saad, recently sat down with Sagar Shukla, CEO of Foresight, on his Future Customer Value podcast....
Salary and Compensation Models Guide: Mastering & Aligning Customer Success, Account Management and Revenue Team Compensation Models
In today's highly competitive B2B SaaS landscape, achieving and sustaining rapid growth is the ultimate goal for any...
The Essential Role of Customer Success in Driving Revenue for SaaS Companies
In today's competitive SaaS landscape, ensuring customer success has become paramount for companies looking to drive...
Maximizing Customer Success & Revenue Potential: A Holistic Approach to the full Revenue Journey
In today's fiercely competitive SaaS and tech industry, driving revenue is a multifaceted endeavor that extends far...
Maximizing Growth: The Synergy of Customer Success and Account Management in B2B SaaS
In the ever-evolving landscape of B2B SaaS, the triumphant ascent of tech companies hinges on their ability to not...
Achieving Success as a CSM
Being a Customer Success Manager is a rewarding role, but can often be overwhelming if one doesn’t prepare and...
Executive Insights: Unveiling the Top Priority in Customer Success Today
Life in Customer Success is certainly never boring. With the business landscape in technology constantly evolving,...
Webinar: Proving Customer Success as a Profit Center
Rewatch our webinar from April 20th 2023. The core reality of corporate life is simply: Power Follows Money. If you...
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once...
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable. Hello! Thank you so much...
Grow Your Business From Within with the Premier Customer Success Platform
Stop wasting time on expensive, low-conversion sales and business development tactics. Instead, maximize the value of...
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...
The Importance of Retention and Customer Success for SaaS companies
Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...
Customer Intelligence is the key to unlocking revenue growth!
I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We...
Customer Success goes beyond a function — it is a mindset
I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the...
Customer Success — one of the greatest revenue engines ever
I had the pleasure of interviewing Ariel Benzakein. Ariel has over 25 years of experience leading high performing...
Customer Success — the art of putting value & people first
I had the pleasure of interviewing Nir Kalish, Director of Customer Success at StrongDM, CS coacher, and CS advisor....
Value is all about the outcome, not just the journey.
(Although he loves customer journey’s too!)
I had the pleasure of interviewing Michael Boyd, a long-time customer success leader who has just stepped into a new...
Axonius’ James Levine sees an exciting future for the Customer Success space
I had the pleasure of interviewing James Levine who brings with him over 21 years of experience in the Customer...
Building an Effective Customer Success Team
Customer success teams are crucial to organizations from SaaS companies to small businesses to global corporations....
How to Calculate and Improve Customer Lifetime Value
One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...
How to Calculate Customer Retention Rate: Exploring Customer, Gross, and Net Retention
How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...
How to Improve B2B Retention With the Customer Journey Map
The customer journey map can provide insights into your audience, offering, and future as a company. But how can the...
Why Investing In Customer Success Software Is Key to Business Growth
Growing a business sustainably is tough. New business is risky and lead generation tactics can waste significant...
How to Identify the Best Upselling & Cross-Selling Opportunities for Your B2B Business
Existing customers are one of your most valuable assets when it comes to company growth and expansion. But how can you...
How to pick a Customer Success tool
As Customer Success continues to boom, there are more and more leaders out there in search of a great Customer Success...
Help! How do I hit my CS quota?
You are in SaaS. You are a CSM, Account Manager, or CS Account Executive and you are measured on churn. Gross Revenue...
Ditch the old-school Customer Lifecycles
What is different between pre-sales (new business/new logos) and post-sales (customer success, account management...
Maximize your CS portfolio today
Having the right strategy to get the most out of your portfolio will help you unlock your full potential. But as all...
The Next Transformation of Customer Success
The story of CS is still in its early stages, but is entering a pivotal point in time. A time that calls for...
How to stay organized in Customer Success
Most CS leaders would agree that staying organized is key to being successful in CS, whether it is on a micro-level...
Does your team know what truly creates value?
To all CS leaders & CS professionals out there. Go to a few of your CSMs/account managers individually and ask...