Customer Success Archives

CS as a Driver of Revenue Growth

People are finally starting to respect Customer Success (CS) more in SaaS, and CS has emerged as a pivotal function...

Renewals in the SaaS industry require a unique approach, as they often involve complex solutions and long-term...

Being a CS leader isn’t just about managing a team - it's about inspiring a collective commitment to customer...

Aligning Customer Success teams with your full go-to-market (GTM) strategy is crucial for sustainable growth and...

Staying ahead of the competition is essential for success, and a key component of this is conducting a thorough...

Investing in a Customer Success (CS) platform is a significant decision for SaaS companies aiming to drive growth and...

Besides affecting the bottom line of the business in terms of retention and expansion metrics, CSMs and Account...

The spotlight is on GTM leaders in 2024! Throughout the year, we'll be sharing insights and perspectives from...

It’s another new and exciting year in the tech world, which means it’s time to set clear goals and expectations for...

In today's competitive SaaS landscape, ensuring customer success has become paramount for companies looking to drive...