Optimizing the customer lifecycle is crucial in order to retain the business. It’s all about maximizing customer...
Integrating CS Tools into Daily Workflows: Maximizing Efficiency and Impact with RevSetter
It’s official - Customer Success teams are always constantly challenged to deliver exceptional results while usually...
Aligning Your Sales and CS Teams for Better ROI
Proper alignment between sales and account management teams is crucial for driving revenue growth. If they aren’t...
Adapting to Rapid Technological Change: A Checklist
These days, pretty much everything you pop into Gen AI spits back out something like this: “In today's fast-paced...
Effective Budget Management
Effective budget management is crucial for driving sustainable growth. Executives and decision-makers are the ones who...
Salary and Compensation Models Guide: Mastering & Aligning Customer Success, Account Management and Revenue Team Compensation Models
In today's highly competitive B2B SaaS landscape, achieving and sustaining rapid growth is the ultimate goal for any...
Achieving Success as a CSM
Being a Customer Success Manager is a rewarding role, but can often be overwhelming if one doesn’t prepare and...
How to pick a Customer Success tool
As Customer Success continues to boom, there are more and more leaders out there in search of a great Customer Success...
Help! How do I hit my CS quota?
You are in SaaS. You are a CSM, Account Manager, or CS Account Executive and you are measured on churn. Gross Revenue...