Net Revenue Retention (NRR) is a key metric for Software-as-a-Service (SAAS) companies as it measures the ability of a...
Customer Intelligence is the key to unlocking revenue growth!
I had the pleasure of interviewing Mary Poppen, Chief Business and Customer Officer at involve.ai recently. We...
Customer Success goes beyond a function — it is a mindset
I had the pleasure of interviewing Stephanie Hamilton, a gregarious woman who has dedicated the past 15+ years to the...
Customer Success — one of the greatest revenue engines ever
I had the pleasure of interviewing Ariel Benzakein. Ariel has over 25 years of experience leading high performing...
Customer Success — the art of putting value & people first
I had the pleasure of interviewing Nir Kalish, Director of Customer Success at StrongDM, CS coacher, and CS advisor....
Value is all about the outcome, not just the journey.
(Although he loves customer journey’s too!)
I had the pleasure of interviewing Michael Boyd, a long-time customer success leader who has just stepped into a new...
Axonius’ James Levine sees an exciting future for the Customer Success space
I had the pleasure of interviewing James Levine who brings with him over 21 years of experience in the Customer...
Building an Effective Customer Success Team
Customer success teams are crucial to organizations from SaaS companies to small businesses to global corporations....
How to Calculate and Improve Customer Lifetime Value
One of the most important metrics for SaaS companies is your customer lifetime value. Understanding this metric can...
How to Calculate Customer Retention Rate: Exploring Customer, Gross, and Net Retention
How do you calculate customer retention rate? What’s the difference between gross and net retention rates? And most...