In today's fiercely competitive SaaS and tech industry, driving revenue is a multifaceted endeavor that extends far...
Maximizing Growth: The Synergy of Customer Success and Account Management in B2B SaaS
In the ever-evolving landscape of B2B SaaS, the triumphant ascent of tech companies hinges on their ability to not...
Executive Insights: Unveiling the Top Priority in Customer Success Today
Life in Customer Success is certainly never boring. With the business landscape in technology constantly evolving,...
Webinar: Proving Customer Success as a Profit Center
Rewatch our webinar from April 20th 2023. The core reality of corporate life is simply: Power Follows Money. If you...
How Customer Success and Account Management Teams Can Grow Enterprise/Large Customer Accounts
In the highly competitive B2B tech SAAS market, winning large customers is a top priority for companies. However, once...
I love Customer Success because People Matter! It’s not just business, it is absolutely personal.
I had the pleasure of interviewing Jenelle Friday, VP of Customer Success at Forecastable. Hello! Thank you so much...
Grow Your Business From Within with the Premier Customer Success Platform
Stop wasting time on expensive, low-conversion sales and business development tactics. Instead, maximize the value of...
Understanding the Rule of 40: How Net Revenue Retention (NRR) Drives Success in B2B Tech
The "Rule of 40" is a common benchmark used by many B2B tech companies to measure their success. The Rule of 40 is the...
The New Way to CS
Listen here on: Apple Podcast Spotify Google Customer Success has evolved in recent years - from focusing on...
What Is CSM Software? A Comprehensive Guide to Customer Success Platforms
Customer success management software (commonly known as CSM software or Customer Success Platforms (CSP)) is an...